BROKEN IPHONE
Sell Your Broken iPhone in Montreal — We Buy Cracked Screens, Water Damage and More
Cracked screen, water damage, dead battery, broken Face ID, won't power on — we evaluate everything for free in 5 minutes and pay cash on the spot.
Open every day, 9 AM–9 PM Same address since 2017 Free recycling 1700+ Google reviews
What types of damage do we accept?
SubSell buys all iPhones, regardless of condition. Common damage we accept:
- • Cracked screen — broken glass, LCD spots, vertical lines
- • Broken back glass — rear glass crack, MagSafe defective
- • Water damage — dropped in toilet, rain exposure, pool
- • Dead/weak battery — short battery life, swollen, won't hold charge
- • Broken Face ID / Touch ID — "Face ID unavailable" message
- • Defective buttons — side button, volume, Action button
- • Camera issues — blurry, dark spot, won't focus
- • Won't power on — dead device, refuses to boot
- • Forgotten passcode — locked screen but not iCloud-locked
Broken iPhone price in Montreal: what we check
| Damage | What we check |
|---|---|
| Cracked screen | The glass only, or also the display and touch |
| Broken back glass | MagSafe charging and rear cameras |
| Water damage | Boot, charging, speakers and cameras |
| Weak or swollen battery | Battery health and safety |
| Broken Face ID / Touch ID | The module and the front camera |
| Buttons, speaker, camera | Each function, one by one |
| Won't power on | Logic board and recoverable parts |
A broken iPhone's price depends on the model and the damage: we give it to you after a free 5-minute check in store, or from two photos sent on WhatsApp, with no obligation. Each model's maximum price, for a like-new device, is on the iPhone value page.
Why we buy broken iPhones
A broken iPhone retains substantial value even when the whole device doesn't work. Our team recovers the still-working components (logic board, cameras, Face ID modules, battery bay, rear lenses, Taptic Engine vibrator) so nothing usable goes to waste.
An iPhone with a broken screen but a healthy battery and logic board keeps most of its value — that is why we can pay real money for it, not a recycling fee. That's circular economy in practice, and it is the whole reason our offer on a damaged device is cash rather than a token amount.
For truly unrecoverable iPhones, we work with recyclers compliant with Quebec environmental standards (ARPE-Québec, Recyc-Québec) to recover precious materials (cobalt, lithium, gold, rare earth elements).
Trading in a broken iPhone: the trade-in bonus still applies
Would you rather have another phone than cash? Your broken iPhone is taken in too. Its exact price is confirmed after the free 5-minute check, then the trade-in bonus is added, and the total comes off the price of the refurbished phone you pick in store. You pay only the difference.
The bonus only works toward a trade-in: it is never paid out in cash. If you would rather leave with money, the cash price applies, paid on the spot.
What if my iPhone won't power on or is iCloud-locked?
Won't power on: we evaluate internal components. A working logic board (testable even without a screen) keeps real value depending on the model: we make you an offer after the evaluation.
iCloud-locked: we cannot buy an iPhone still linked to an active iCloud account (Find My iPhone). You need to disable the account before the transaction. If you've lost access to your Apple Account, contact Apple Support for the recovery process with proof of purchase.
How does the evaluation work?
- 1. Visual check: screen, back glass, frame condition.
- 2. Function check: we verify boot, touch, battery (cycle, health), Face ID and cameras — purely to price the device we are buying from you.
- 3. iCloud verification: we confirm Find My iPhone is disabled.
- 4. Price estimate: based on the damage, we give you your exact price, with no obligation to sell.
- 5. Payment: instant cash or Interac e-Transfer.
What raises or lowers your offer
Two iPhones with the same crack rarely get the same number. Here is exactly what moves our offer up or down, and what you need to bring to walk out paid on the spot.
- • Activation Lock must be off — Find My iPhone disabled and the Apple Account signed out. This is the one condition with no workaround: an iPhone still tied to an active iCloud account cannot be bought at any price, because it cannot be resold.
- • Photo ID is required — driver's license, health card or passport. Quebec resale law requires us to record identification for every device we buy, and we check the IMEI against the stolen-phone databases before handing over the cash.
- • Touch still responding under the cracked glass — a screen that still registers your finger is worth clearly more than one that shows nothing at all.
- • Battery health — above 85% keeps the offer at the top of the range for that model; a swollen or dead battery pulls it toward the bottom.
- • Box, cable or charger — never required, but bringing them adds a small bonus on top of the quoted amount.
- • An iPhone already taken apart at home — a bent frame, missing screws or loose parts lower the offer, so bring the device exactly as it is rather than opening it first.
Practical details, so nothing surprises you at the counter: the evaluation is free, takes about five minutes and needs no appointment — walk in at 757 Rue Beaubien East, open every day from 9 AM to 9 PM, 30 seconds from Métro Beaubien. You leave with cash in hand, or an Interac e-Transfer if you prefer it. The price we quote is locked for 24 hours, so you have time to compare offers elsewhere and come back without losing a dollar. Bring the iPhone, your photo ID, and — if the device still boots — your Apple Account password, so you can sign out on the spot (you type it yourself; the counter guides you).
Our environmental commitment
Since 2017, more than 50,000 transactions at the shop. Selling or trading instead of throwing away keeps a phone in use: every device we buy back goes back into use first, and is recycled only once it can no longer be used. Devices too damaged or too old to resell are taken back free of charge, no recycling fee, and handed only to recyclers compliant with Quebec environmental standards (ARPE-Québec). Before any resale, your data is erased with professional software; a device that is recycled has its storage destroyed.
Before you come in
Frequently asked questions — Broken iPhone Montreal
What price for an iPhone with cracked screen?
It depends on the model and on what is affected: the glass only, or also the display and touch. A screen that lights up and responds keeps more value. We give you your exact price after a free 5-minute check in store, or from two photos on WhatsApp, with no obligation.
Do you accept water-damaged iPhones?
Even iPhones that won't power on due to water damage. Price is adjusted based on whether the device boots and which components remain functional (logic board, cameras, etc.).
My iPhone won't power on at all — is it worth anything?
An iPhone that won't power on still has value through its components: logic board (often recoverable), cameras, Face ID modules, battery bay, frame. Bring it for evaluation — we always offer something, even for dead devices.
iCloud-locked — can you buy it?
If the device is still tied to an active iCloud account, we cannot complete the purchase because we can't resell it. You must first disable Find My iPhone (on the device or via icloud.com). If you've lost access to your Apple Account, contact Apple Support for the recovery process.
Weak battery or broken Face ID — how does that affect the price?
A battery under 80% health or a broken Face ID lowers the offer a little, but the iPhone keeps decent value — those modules are easy to source on the used market, so the device stays useful and we still buy it and pay cash. Your exact price is given after the free check.
Do I need to provide the box or charger?
No — the box and accessories are not required. If you have them, we offer a small bonus. If not, we still buy at full rate (depending on device condition).
Can I trade in my broken iPhone for another phone?
Yes. Its exact price is confirmed after the free check, then the trade-in bonus is added when you take another phone from our shop: the total comes off the price of the phone you choose and you pay only the difference. The bonus is not paid out in cash; if you would rather have cash, the cash price applies.
Should I have the screen or battery replaced before selling?
No, almost never: having a screen or battery replaced elsewhere usually costs more than it adds to the buyback value. Bring it as it is — free evaluation, cash on the spot, and nothing to pay up front.
Straight answers
Questions people ask before selling
- Which is the best place to sell old phones?
For old phones, the best place is a shop that buys older and broken models and takes the rest back for free: ads for old phones mostly attract lowball offers. SubSell buys every iPhone from the iPhone X on, Samsung Galaxy phones and Google Pixels, pays cash on the spot, and recycles what cannot be resold, free of charge.
- Is it worth selling your old phone?
Usually yes. A phone loses value every year it sits in a drawer, and an old phone still holding your data is a risk. Keep it only if you will really use it, as a backup or a child’s first phone. Otherwise sell it while it is worth something; if it is too old to sell, it is taken back for free.
- Who gives the most money for trade-in phones?
Compare what the trade-in takes off the price of the phone you get, and in what form. Apple gives credit; carriers generally give bill or device credit tied to a plan. At SubSell, a trade-in value is above our cash price and comes off your next phone; if your old phone’s cash price is higher than that phone’s price, you get the difference in cash. The trade-in bonus is never paid out in cash.
A question?
Call or write: the shop answers within the hour, 9 AM to 9 PM, in French or English.
Your broken iPhone is worth money. Bring it in today.
757 Rue Beaubien East, Montréal • Mon-Sun 9 AM-9 PM • Walk-ins welcome