Policy
Returns, Exchanges & Warranty
Last updated: July 15, 2026
Reservations
Reserving a phone online is free and requires no deposit. You can cancel or change your reservation at any time by phone/WhatsApp (438-258-7895) or email (carol@subselltrade.ca) — or simply by not coming in. Nothing is charged online.
Inspect before you buy
Every purchase happens in person at 757 Rue Beaubien Est, Montréal. We show you the exact device, you test it with our team (screen, battery health, cameras, Face ID/Touch ID, network), and you only pay once you're satisfied.
6-month warranty
Every refurbished device includes a 6-month SubSell warranty covering the battery, screen, and internal components. It does not cover physical damage or liquid damage occurring after purchase. To make a claim, bring the device and your receipt to the store. We will repair the device or replace it with an equivalent unit; if we cannot repair or replace it, we will issue store credit.
Exchanges
Within 7 days of purchase, you may exchange your device for another model of equal or higher value (price difference payable). The device must be returned in the condition it was sold.
Your legal rights
These policies add to — and never limit — the legal warranty provided by Québec's Consumer Protection Act.
Questions?
Call or WhatsApp 438-258-7895carol@subselltrade.ca
757 Rue Beaubien Est, Montréal, QC H2S 1S8
Mon–Sun 9 AM – 9 PM