Can I reserve a phone online?

Reservations are made in person, at the shop, first come, first served. For an iPhone, you can tell us online that you are coming (free, no deposit, no online payment): you get a confirmation by email and text, and you come by whenever you like and try it at 757 Rue Beaubien East before paying. For any other device, just drop by or call us. Want to be sure before you head over? Call or message us and we tell you if it is still there. An online request does not set the device aside.

Are the price and availability shown guaranteed?

Our quantities are limited and every device is one of a kind: availability is not guaranteed before your visit, and the price of a device is confirmed in store at the time of purchase. Certain conditions apply (see our Terms).

Warranty

Warranty and free exchange

Every refurbished device sold at SubSell comes with a warranty of up to 2 years on any technical issue, depending on the model (certain conditions apply) and a lifetime warranty on any network problem. Exchanges are free, and you try the device in store before you pay.

Last updated: November 5, 2026

Warranty: up to 2 years by model, and lifetime on network

Every refurbished device (phone, iPad, MacBook, laptop, console, Apple Watch) includes a SubSell warranty of up to 2 years on any technical issue (battery, screen, internal components), depending on the model, and a lifetime warranty on any network problem: the device blocked, carrier-locked or blacklisted (IMEI), no signal or no service, SIM not detected, the antenna. It also covers devices bought at SubSell before October 6, 2026.

Certain conditions apply: "up to 2 years" means the exact term depends on the model; it is confirmed in writing in store at the time of purchase, on your receipt. The warranty does not cover physical or liquid damage occurring after purchase. To make a claim, bring the device and your receipt to the store. We will restore the device or replace it with an equivalent unit; if we cannot restore or replace it, we will issue store credit.

Free exchange

Exchanges are free. Come by the shop or call us: our team takes care of it with you.

Your legal rights

These warranties add to — and never limit — the legal warranty provided by Québec's Consumer Protection Act.

Inspect before you buy

Every purchase happens in person at 757 Rue Beaubien East, Montréal. We show you the exact device, you test it with our team (screen, battery health, cameras, Face ID/Touch ID, network), and you only pay once you're satisfied.

Coming to see a phone

Telling us you are coming is free, with no deposit and no online payment. For an iPhone, tap "I'll come see it" on its page among our refurbished iPhones: you get a confirmation by email and text, and you come by whenever you like. For any other device, just drop by or call us. Want to be sure before you head over? Call or message us and we tell you if it is still there. You can change your mind at any time by phone/WhatsApp (438-258-7895) or email (carol@subselltrade.ca) — or simply by not coming in.

Limited stock: first come, first served

Every refurbished device is one of a kind and our quantities are limited. Reservations are made in person, at the shop, first come, first served: an online request tells us you are coming, it does not set the device aside and does not guarantee its availability. If the model you wanted has just sold, our team shows you the equivalent units and models in the shop. Price and availability are confirmed in store at the time of purchase; certain conditions apply (see our Terms).

Frequently asked questions

How long is the warranty on a device bought at SubSell?: Every refurbished device sold (phone, iPad, MacBook, laptop, console, Apple Watch) comes with a warranty of up to 2 years on any technical issue, depending on the model (certain conditions apply) and a lifetime warranty on any network problem (the device blocked, carrier-locked or blacklisted (IMEI), no signal or no service, SIM not detected, the antenna). “Up to 2 years” means the exact term depends on the model: it is confirmed in writing at the time of purchase, on your receipt. The warranty does not cover physical or liquid damage after purchase.
Can I reserve a phone online?: Reservations are made in person, at the shop, first come, first served. For an iPhone, you can tell us online that you are coming (free, no deposit, no online payment): you get a confirmation by email and text, and you come by whenever you like and try it at 757 Rue Beaubien East before paying. For any other device, just drop by or call us. Want to be sure before you head over? Call or message us and we tell you if it is still there. An online request does not set the device aside.
Are the price and availability shown guaranteed?: Our quantities are limited and every device is one of a kind: availability is not guaranteed before your visit, and the price of a device is confirmed in store at the time of purchase. Certain conditions apply (see our Terms).

Questions?

Call or WhatsApp 438-258-7895
carol@subselltrade.ca
757 Rue Beaubien East, Montréal, QC H2S 1S8
Mon–Sun 9 AM – 9 PM