Direct answer: yes, SubSell buys broken iPhones in Montreal — cracked screen, water damage, dead battery, Face ID failure, broken charging port, or a phone that won't turn on. Bring it to 757 Rue Beaubien East exactly as it is — nothing to do on your side beforehand — for a free 5-minute evaluation, cash on the spot, no appointment needed.
A broken iPhone is still valuable for its screen (still usable if the display works under the cracked glass), logic board, camera, battery, and internal components. That's why SubSell buys it rather than sending it to recycling, and pays more than a recycling drop-off would: a phone we buy goes back into use first, and is recycled only once it can no longer be used, its storage destroyed, by recyclers compliant with Québec environmental standards.
Types of damage we accept
- Cracked front glass — a common one in Montreal, especially in winter (drops on frozen concrete). The price depends on the model and on the screen under the glass.
- Broken back glass — costlier to restore on models with MagSafe charging; the price accounts for it.
- Water damage — accepted even if the phone won't turn on. Bring it quickly after the incident; components corrode.
- Dead battery — Battery Health < 70% or won't turn on. Price slightly adjusted for the battery's condition.
- Face ID / Touch ID failure — costly to restore, so many owners never bother; we still buy the iPhone as-is, Face ID working or not; the price accounts for it.
- Broken charging port — tested with a cable (Lightning or USB-C) and on MagSafe; the price depends on what our evaluation finds.
- Front/rear camera failure — 2-minute check; reduction proportional to model (Pro models cost more to restore).
- Quiet speaker / mic — often just dust in the grille; verified on the spot.
How much is a broken iPhone worth?
A broken iPhone's price depends on the model, the capacity and what is damaged: we give it to you after a free 5-minute evaluation. For reference only, here is the most we pay for a like-new device (sealed new for iPhone 17 and newer); a broken iPhone is worth less, and its exact price is given after the check:
- iPhone 17 Pro Max: up to $1950 sealed new
- iPhone 15 Pro: up to $600 like new
- iPhone 14: up to $370 like new
- iPhone 13: up to $335 like new
- iPhone 11: up to $245 like new
Exact price confirmed in-store after a free 5-minute evaluation, or via WhatsApp with photos of the damage (438-258-7895).
Why sell it broken instead of restoring it?
Quick math: having the screen replaced elsewhere is paid up front. Once restored, you still have to resell it yourself at market price: count the waiting, the travel, and the risk that the work uncovers other problems. Selling broken directly to SubSell: cash in 10 minutes, no appointment needed, and the quoted price is guaranteed for 24 hours. Restoring it only makes sense if you want to keep the iPhone yourself, not if you plan to sell.
How to prepare your broken iPhone
- Disable Find My iPhone (Settings → [your name] → Find My → Turn off). If the screen no longer works, use iCloud.com on another device to remove the iPhone from the account.
- Back up via iCloud or a computer if the iPhone still boots.
- Bring a photo ID (driver's licence or passport): the law requires it for used goods.
- Bring your Apple Account password in case we can briefly start the device to confirm sign-out.
- Don't open it yourself: a clumsy disassembly can drop the value sharply.
- Bring the charger or cable if you still have it, and nothing else is required: we pay cash on the spot, with no appointment and no waiting list.
What if the iPhone is stolen or blacklisted?
SubSell checks every phone against stolen-phone databases (IMEI) before any purchase. A phone reported lost, stolen or blacklisted cannot be bought: buying it would mean receiving stolen goods. The check takes a moment and is part of the free evaluation.
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Frequently asked questions
My iPhone won't turn on — will SubSell still buy it?
Yes. Even a non-starting iPhone has parts value. Bring it as-is to 757 Rue Beaubien East or send a photo via WhatsApp (438-258-7895) for a pre-evaluation quote. You don't need to have anything restored before selling, and there's no appointment to book.
Water damage — how much can I get?
Varies with which components still function: an iPhone that still powers on is worth more than one that won't start, which still has parts value. We give you the exact price after a free 5-minute evaluation, or on WhatsApp from a photo. No obligation.
Broken back glass, Face ID failure, broken charging port — do you buy?
Yes to all. Broken back glass or a Face ID failure lowers the price but doesn't disqualify the device. Broken charging port: we test it with a cable and on MagSafe to evaluate. The exact price is given after the free 5-minute check.
Do I need to sign out of iCloud before coming?
Yes — mandatory. Without iCloud sign-out (Find My iPhone disabled), we cannot complete the purchase: a phone still tied to an Apple account cannot be checked, reset or resold. If you've lost account access, contact Apple support first. If the iPhone won't turn on, bring your Apple Account password in case we can briefly boot it to confirm.
Better to sell it broken or have it restored first?
Selling broken is often more profitable. A screen replacement elsewhere is paid up front, then you still have to resell the phone yourself, wait, and take the risk that the work uncovers other issues. SubSell buys directly, pays cash on the spot, and holds the quoted price for 24 hours so you can think it over.